Terms and Conditions

These Terms and Conditions apply to all transactions and agreements between Kingshill Tree And Garden Services Ltd and its clients. Your acceptance & instruction to proceed with work confirms your acceptance of these terms.

All work carried out by Kingshill Tree And Garden Services Ltd is covered by Public Liability Insurance £5,000,000. Work is conducted in accordance with British Standard 3998 ‘Tree Work Recommendations’ where possible and unless specified otherwise.

Definitions

Contractor

Kingshill Tree And Garden Services Ltd, representing all staff directly or indirectly employed by the company.

Client

The person commissioning specified works, unless it has been clearly stated that he/she acts on behalf of a third party.

Quotation

Written specification of the works as discussed on-site and given or sent to the client.

Works

Refers to tree surgery, stump grinding, liaison with local authorities, fencing, landscaping, and any other tasks specified by the client.

Contract

The agreement between Kingshill Tree And Garden Services Ltd and a client in which the client requires Kingshill Tree And Garden Services Ltd to undertake certain specified works and Kingshill Tree And Garden Services Ltd agrees to do this for a given remuneration.

Quotations & Expiry

All quotations and cost estimates are without obligation. Typically we are prepared to hold our quote for a maximum of 3 months. After 3 months you may need to request a requote. For information, our prices generally rise over time with inflation.

Service Specification

The signed quote and service specification includes the limit and scope of works agreed to be undertaken. Any dimensions and

percentages specified are by nature approximate. Most works are undertaken to the nearest appropriate pruning or access point.

Changing the Quotation

If things change then the quote will change too. This might include:

Changes to the work needed to be done.

Changes to the site or tree condition since the quote visit.

Additional works you ask for whilst we are on site.

Changes in advance will need to be notified to us and confirmed electronically. Changes on the day of work will be recorded on the quote document and countersigned by the contractor and client as ‘additional works requested on the day’ with a note of any cost implications.

Kingshill Tree And Garden Services Ltd Working Practices

Tree Preservation Orders and Conservation Areas

Following client agreement to proceed, Kingshill Tree And Garden Services Ltd will check with the Local Planning Authority to determine if any trees are subject to a Tree Preservation Order (TPO) or fall within a Conservation Area. If formal applications or notifications are required, a non-refundable upfront administration and consultancy fee (typically £150 per application) will be charged. If the local authority or the situation requires a formal written Arboricultural Report, this will incur additional costs which will be quoted and agreed upon separately. All application and report fees must be settled in full before any documents are officially lodged or released.

Stump Grinding

Where specified, stump grinding will be to a level approximately 6” below the adjacent ground and will not include any lateral roots unless specified. Arisings will be left on site and backfilled into the stump hole as a mulch. Note: Stump grinding is NOT included as part of any felling or removal job unless specified in the quotation. You undertake to notify the contractor of any underground services in the grinding areas.

Your Responsibilities

Underground services

You must notify Kingshill Tree And Garden Services Ltd of the position of any underground services crossing the site where the work is to be undertaken and provide a plan showing the locations of underground services. You agree to indemnify and hold harmless the contractor for any damage to underground services as a result of negligence howsoever caused. Power lines, telephone and other cables: You must remove or cause to be rendered safe any power lines, telephone or other cables which may interfere with the work or which may cause injury or damage to any Kingshill Tree And Garden Services Ltd employees or sub-contractors.

Ownership

You must inform Kingshill Tree And Garden Services Ltd if any of the trees, shrubs or hedges affected by or included in the service specification are not owned by you, the appointing client.

Neighbours

You must inform neighbours, where appropriate, of any specified work at boundary locations. You will be responsible for any claims resulting from such works.

Children and pets

It is your responsibility to keep the working area free of children and pets.

Site hygiene

We are unable to work on sites littered with dog or animal faeces. It’s your responsibility to clear such mess before we arrive or incur an additional fee for cleaning or clear-up on the day. If this is not possible you may incur a rebooking callout fee.

Landlord Access

You must ensure that any tenants provide access to Kingshill Tree And Garden Services Ltd on the scheduled date of work. In the event of Kingshill Tree And Garden Services Ltd being unable to gain access, you may incur a charge of 50% of the value of the proposed works.

Permissions

It is your responsibility to ensure appropriate consent to carry out the specified work has been obtained.

Waste material

Cuttings, wood, chippings etc. may be removed as part of the service where specified. Waste remains the property of the customer until full payment for the service has been received. Failure to pay will oblige Kingshill Tree And Garden Services Ltd to return waste material to the site of work.

Our Responsibilities and Liabilities

Site Care: Kingshill Tree And Garden Services Ltd takes all reasonable precautions to avoid damage to fences, gates, walls, paths and the site in general. This does not include damage to the site occurring through reasonable and proper execution of the work.

Interior Property Care Disclaimer

Where work requires the removal of tree and garden waste through the interior of your property, Kingshill Tree And Garden Services Ltd will take every reasonable precaution to prevent damage. However, due to the heavy, bulky, and unpredictable nature of tree waste, we cannot guarantee that minor marks, scuffs, or abrasions to walls, skirting boards, or door frames will not occur. By approving the quotation, the client acknowledges these operational risks and agrees that Kingshill Tree And Garden Services Ltd will not be held liable for minor cosmetic wear resulting from essential access.

Maintenance

Subsequent maintenance of trees and the site after completion of the work is not included unless specified in the quotation.

Tree death

Kingshill Tree And Garden Services Ltd will not be liable for the failure of any trees, shrubs or plants which fail to take for reasons beyond our control or for any tree which dies following heavy reduction or pollarding.

Subcontracting

Kingshill Tree And Garden Services Ltd reserves the right to subcontract all or part of the commissioned works. Such works remain subject to these terms and conditions. Third-Party Reliance: All quotations, reports, advice, and assessments provided by Kingshill Tree And Garden Services Ltd are strictly for the sole use of the contracting client. No liability is accepted for any unauthorized third-party reliance or use of these documents.

Cancellations, Rescheduling & Delays

Kingshill Tree And Garden Services Ltd reserves the right to delay or cancel works that are: deemed hazardous, affected by inclement weather, likely to interfere with wildlife habitats, or otherwise compromised by events or a failure to act on your responsibilities. In the case of force majeure, the contract may be suspended or cancelled.

72-Hour Booking & Deposit Policy

Because we coordinate heavy equipment, specialist crews, and local council permits ahead of time, last-minute changes heavily impact our schedule. More than 72 hours' notice: You may reschedule or cancel your booking for a full refund of your deposit. Less than 72 hours' notice: The 15% deposit becomes strictly non-refundable to cover our administrative costs and lost crew time. Weather-related changes: Tree work is highly weather-dependent. If high winds or heavy storms make conditions unsafe, we will contact you to reschedule at no additional cost to you, and your deposit will transfer over seamlessly.

Statutory Consumer Cancellation Rights

As a consumer, you have a statutory right to cancel this contract within 14 days without giving any reason from the date the contract is concluded. To exercise this right, you must inform The Manager, Kingshill Tree And Garden Services Ltd, Albany House, 14 Shute End, Wokingham, RG40 1BJ via a clear written statement (e.g., a letter sent by post or email). Important Note on Urgent Bookings: If you request, book, or schedule your work to commence within this 14-day cooling-off period, you explicitly agree to waive your statutory right to cancel without charge. In such instances, if you cancel a booked date with less than 72 hours' notice, our standard 15% non-refundable deposit terms detailed above will apply.

Payment – Payment upon Completion

On completion of the quoted works, payment is due immediately on the same day. Our team will present the invoice upon finishing the job,

and settlement must be made via instant bank transfer or cash before the team leaves the site. The works are deemed complete when Kingshill Tree And Garden Services Ltd has completed the tasks outlined in the quotation to the best of their professional ability. The client is liable to pay the full amount stated on the quotation/invoice without withholding any funds. Any minor queries or adjustments do not constitute a reason to delay or dispute the primary payment due on the day.

Late Payment

Where invoices are overdue and payment has not been received, Kingshill Tree And Garden Services Ltd reserves the right to charge interest on outstanding balances at a rate of 8% above the Bank of England base rate per annum, calculated daily, alongside any reasonable debt recovery fees incurred.